Everything you need to know about how your personal data is collected, used, and protected at pok11 is clearly laid out here. Our Privacy Policy is built on respect for your trust.
Welcome to pok11. This Privacy Policy explains how pok11 (referred to as "we", "us", or "the Service") collects, uses, and protects your personal information. By visiting pok11.net or creating an account, you agree to this Privacy Policy.
We believe privacy is a fundamental right for every user. That is why pok11 only collects data that is genuinely necessary to provide our services. Your data is never sold or shared with third-party advertisers.
This policy applies to all pok11 products, services, and websites. If you follow a third-party link to another site, that site's own privacy policy will apply — pok11 is not responsible for it.
Please note: This Privacy Policy has been written in plain English so you can easily understand it. If you have any questions, please reach out to our support team.
Pok11 collects two types of information — what you provide directly, and what is gathered automatically through your use of the platform.
| Data type | Details | When it is collected |
|---|---|---|
| Identity-related | Name, date of birth, gender, national ID number | During registration and KYC verification |
| Contact Information | Mobile number, email address | At the time of account creation |
| Financial Information | Mobile banking number, transaction history | During deposits and withdrawals |
| Device information | IP address, browser type, operating system | During website visits |
| Gaming data | Betting history, win/loss records, favorite games | During gameplay |
| Location Data | Approximate location (IP-based) | During site use |
We do not collect: Your full bank account number, card number, PIN, or password — none of these are ever stored in our systems.
Pok11 uses your data only for specific, legitimate purposes. No information will be used for any other purpose without your consent. A full breakdown of how we use your data is outlined below:
Data Minimization Policy: pok11 only ever collects and uses the minimum data required. Collecting or using data beyond what is necessary goes against our policy.
Pok11.net uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
You can delete or disable cookies at any time through your browser settings. Please note that some features may not function properly if cookies are disabled.
Pok11 employs industry-leading security technology to keep your data safe. Our security framework operates across multiple layers:
Security incidents: In the event of a data breach, pok11 will notify affected users within 72 hours.
Pok11 does not retain your data longer than necessary. Below are the retention periods for each type of information:
| Data type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| Gaming history | 3 Years | Dispute Resolution |
| KYC Documents | 5 years after end of relationship | AML Compliance |
| Support Contact | 2 Years | Service Quality Improvement |
| Marketing Data | Until consent is withdrawn | Promotional communications |
Upon expiry, data is securely deleted or anonymized.
As a pok11 user, you have several important rights over your personal data. We fully respect and uphold each of these rights.
Pok11 takes your right to privacy seriously. All requests are processed within 30 days.
You can request a full overview of the data we hold about you. A complete breakdown will be provided within 15 days of your request.
If any of your information is incorrect, you can request a correction. Updates are processed promptly through our support team.
You may request that your data be deleted where there is no legal obligation to retain it. This is also known as the "right to be forgotten".
You can object to the use of your data for specific purposes, particularly for marketing.
You can receive your data in a machine-readable format and transfer it to another service if needed.
In certain circumstances, you can request that processing of your data be temporarily paused.
To exercise your rights: To exercise any of the above rights, please contact our support team. We will respond to your request within 30 days.
Pok11 is strictly for adults aged 18 and over. We do not knowingly collect data from minors. If we are informed that a minor has registered on our platform, we will immediately close the account and delete all associated data.
For parents: If you believe your child has created an account on pok11, please contact our support team immediately. We will act quickly to resolve the matter.
Pok11 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
Your continued use of pok11 after any changes will be taken as acceptance of the updated policy. We recommend reviewing this page regularly.
Last Revised: This Privacy Policy was last reviewed and updated in January 2026.
For any questions, concerns, or complaints regarding our Privacy Policy, please contact our data protection team. We take every complaint seriously.
If you believe we have failed to protect your data and are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory authority.
At pok11, your privacy is not just a policy — it is a core principle.
Every transaction and communication is secured with 256-bit SSL encryption, making it virtually impossible for anyone to access your data without authorization.
Pok11 never sells your personal data to third parties. Your data is used solely to provide services to you.
Enable Two-Factor Authentication (2FA) to add an extra layer of security to your account and stay fully protected against unauthorized logins.
We only retain data for as long as it is needed. Once the retention period expires, all data is securely deleted.
Independent third-party experts regularly audit our systems. Any vulnerabilities are addressed promptly.
Our support team is available around the clock for any data protection queries. Your concerns are our top priority.
Satisfied with the pok11 Privacy Policy? Go ahead and create an account on our secure platform and start enjoying your favorite games. Every piece of information you share with us is treated as a trust.
Your data is fully secured | SSL Encryption | 18+ Only