Pok11 Terms and Conditions — Complete Guide

These Terms & Conditions (hereinafter referred to as "Terms") apply to the use of the pok11 platform and all its services. By accessing pok11's website or using its services, you automatically agree to these Terms.

Key definitions used in this document:

• "pok11" or "we" — the organization operating pok11 and all its authorized representatives.
• "User" or "you" — Any person accessing the pok11 platform, whether registered or not.
• "Account" — Your personal registered profile on pok11.
• "Platform" — The pok11.net website and all its services.
• "Balance" — Real money deposited and held in your account.
• "Bonus" — additional rewards or offers provided by pok11.

To use pok11's services, you must meet the following requirements:

• You must be at least 18 years is required.
• Online gaming must be legally permitted in the country where you reside.
• You must register an account in your own name and for your own use — registering on behalf of someone else is not permitted.
• You have not previously been banned from pok11.
• You are of sound mind and capable of making your own decisions.

Pok11 may at any time request a government-issued ID, birth certificate, or other documents to verify a user's age and identity. Failure to provide the required documents will result in the account being temporarily suspended.

Opening an account on pok11 is completely free. You must provide accurate and up-to-date information at the time of registration. Providing false or fabricated information may result in your account being closed at any time.

• Each individual is only One account per person. If multiple accounts belonging to the same person are found, all of them will be closed.
• Keeping your password secure is your responsibility. Do not share your password with anyone.
• If you suspect unauthorized access to your account, notify our support team immediately.
• To update your account details (name, phone number, email), please contact our support team.
• Inactive accounts (no transactions for more than 12 months) may be subject to fees in accordance with our policy.

Deposits on pok11 can be made via popular Bangladeshi mobile banking services including Mobile Banking, Nagad, and Rocket. The following rules apply to all deposits:

• Minimum deposit amount: BDT 300 (three hundred BDT).
• Deposits must be made from your own mobile banking account.
• Deposits made through third parties are not accepted and may put your account at risk.
• Deposits are typically processed within 5–15 minutes.
• If a deposit does not appear in your account within 1 hour, please contact support.
• Pok11 does not charge any fees on deposits; however, your mobile banking provider may apply a transfer fee.

Withdrawing your winnings from pok11 is simple and fast. Our goal is to process every withdrawal request as quickly as possible.

• Minimum withdrawal amount: BDT 500 (five hundred BDT).
• Withdrawals can only be made to the same mobile banking number used for the deposit.
• Standard withdrawals may take 15 minutes to 24 hours processing time may apply.
• Identity verification (KYC) may be required before your first withdrawal.
• Bonus funds can only be withdrawn after the designated wagering requirements have been met.
• Your daily maximum withdrawal limit depends on your account tier.

For full details on withdrawals, visit our Withdrawal Page View.

Pok11 regularly offers a variety of bonuses and promotions. Before using any offer, please read the applicable terms and conditions carefully.

• Welcome Bonus: Available to new members only. One-time offer.
• Wagering Requirements: A specific number of wagers must be placed before bonus funds can be withdrawn (typically 10x to 30x).
• Validity: Each bonus has a set expiry period. Once expired, the bonus will be automatically forfeited.
• Game Restrictions: Some bonuses can only be used on specific games.
• Using multiple bonuses simultaneously is generally not permitted.
• If abuse or manipulation of bonus benefits is detected, the bonus and any associated winnings will be voided.

All games on pok11 are conducted fairly and transparently. Every game outcome is determined by a Random Number Generator (RNG), which is regularly audited by an independent third party.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If your internet connection drops during a game, your progress is saved and you can pick up right where you left off once reconnected.
• In the event of a system error, pok11 reserves the right to void the affected round and refund the bet amount.
• In any dispute regarding game rules, pok11's server logs will be treated as final and conclusive evidence.
• In Live Casino games, the dealer's decision is final.

The following activities are strictly prohibited on pok11. Any violation will result in immediate action:

• Opening or operating multiple accounts.
• Using bots, scripts, or automated software.
• Attempting to gain unauthorized access to another user's account.
• Attempting to manipulate game outcomes or colluding with other players.
• Abusing the bonus system or claiming bonuses across multiple accounts.
• Money laundering or any illegal financial activity.
• Harassing other users or pok11 staff.
• Attempting to compromise the security or functionality of the platform.

Pok11 takes the protection of your personal data seriously. We never sell your information to third parties.

• Information provided during registration is used solely for account verification and service improvement.
• Payment information is secured with SSL encryption.
• Information may be shared with regulatory authorities where required by law.
• You can request deletion of your data by contacting support.

For more details, visit our Privacy Policy Read.

You may close your pok11 account at any time. Simply contact the support team and they will complete the process for you.

• Any remaining balance should be withdrawn before closing your account.
• Pok11 reserves the right to close an account without notice in the event of a terms violation.
• Balances will not be refunded in cases of fraud.
• To reactivate a voluntarily closed account, please contact our support team.

Pok11 reserves the right to update these Terms & Conditions at any time. In the event of changes:

• At least 7 days in advance Notice will be given.
• Notices will be delivered via email, app notifications, or banners on the website.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account.